Returns happen, here are the rules:
ALL BLACK FRIDAY SALES ARE FINAL SALE, NO RETURNS OR EXCHANGES.
No returns or exchanges on the following:
- sale items
- discounted items
- holiday dresses
- all accessories
- Contact Ash and Antler within 7 days of the delivery date. All returns must be shipped back by 10 days after delivery.
- All returned merchandise must be in unworn and unwashed condition. All tags must be attached in the original location, in the original way.
- Ash and Antler does not pay the shipping for the product to be returned.
- There are no returns for sale items, jewelry, bralettes, bodysuits, holiday dresses or any accessory.
- We do not offer exchanges for online purchases.
Extended Holiday Returns for Online: Must be postmarked by Dec 31, 2019.
In Store Returns:
- All returns must be done within 10 days of purchase.
- There are no returns or exchanges on SALE ITEMS, holiday dresses, jewelry, bralettes, bodysuits, jewelry, handbags, wallets, scarves or any accessory.
- All returns must be unworn, unwashed and all tags must be attached in the original location, in the original way.
- Returns will be processed the same way you payed.
Extended Holiday Return Policy for in Store Only:
- 10 days full refund for unworn, unwashed, tags attached and must have original receipt
- All sale items and discounted items are final sale
- Purses, bodysuits, earrings, necklaces, holiday dresses and any other accessory are final sale
- Holiday Gift Receipts are exchange only and only until Jan 4, 2020.
- There are no returns or exchanges Nov 29, Nov 30 or Dec 26, Dec 27, Dec 28.
Ash and Antler does not do exchanges for online purchases.
Shipping A Return
You are responsible for the cost of shipping items back for a refund.
Shipping and handling on returned merchandise is non-refundable unless the product is damaged or the incorrect item was shipped.
If you are shipping a return it must be postmarked within 10 days of your delivery date.
Defective or Damaged Items
Contact Ash and Antler within 2 days of receiving your parcel.
All merchandise is thoroughly checked for defects and damages prior to shipping. If we have missed something and you have received a damaged or defective product please notify us at firstname.lastname@example.org within 2 days of receiving your purchase to be eligible for a refund.
We will be happy to replace the damaged item if available, but we do not manufacture our products and we do not offer any warranty. Repair or replacement of a damaged item is up to the manufacturers' discretion (e.g. If a button falls off after two months please contact the manufacturer).
Sale Items and Accessories
We do not offer refunds on sale Items or accessories ( jewelry, hats, toques, scarves, sunglasses, and belts ). These items are final sale.
At Ash + Antler, we want to make sure that all our customers are happy and satisfied. Please feel free to contact us at email@example.com with any questions, comments or concerns.