Online Returns

 1. All returns are for store credit only, we do not do full refunds, exchanges or hold products at this time. 

2. We do not have a return drop off location, all returns must be mailed back.

3. All returns must be logged into the returns portal within 12 days of Canada Post stating it was delivered. 

4. Returns must be shipped back no later than 14 days after Canada Post says it has been delivered. They do not have to reach us in 14 days, just be dropped off at Canada Post. 

5. Return shipping is at the expense of the customer, we do not provide shipping labels or refund shipping costs.

6. All items must be tag attached, unworn, unwashed, scent free, hair free and in new condition. Shoe must be clean, please check the bottoms for pet hair, and the boxes must be protected when shipping. If they are not sellable, we cannot process the return.

7. Items that do not qualify to be returned are sale items, discounted items, special sale items, accessories, sunglasses, hats, handmade items, jewelry, bodysuits, party dresses or any other item we have marked final sale. 

8. Please note, we can at our discretion, make all items purchased with store credits final sale, for those that are above our average return rate. We can as well at our discretion implement a restocking fee for those returning above our average return rate. 

9. Due to an increase in multiple sizes of one item being bought and then returned we are now charging a restocking fee on all returns where multiple sizes of the same item have been purchased. The fee will be 15% for one being returned and 25% if both are returned. If either return brings that order under the free shipping threshold, that fee will be deducted as well. We are trying to keep it fair and protect all customers and our business.

Use the below link to start a return. We hope to respond within 24hrs. Please include your RMA number in your package or we will not be able to complete your return.


Defective Items: 

If you receive a defective item please email within 48 hours of the delivery date. Please include a photo of the defective item, the defect, and the order number it came from.

Cancelling an order 

We do not cancel orders or make adjustments for not using the payment method you had planned to. Credit card companies, Sezzle etc do not give the fees back that they charge us, when we do a refund, and as a small business we cannot absorb these fees. 

We do stick to our return policy, to protect pricing, our customers and our business. We reserve the right to limit returns, make anything purchased with a store credit a final sale, and add a restocking fee for chronic returners.

Please note if you do a refusal/return to sender on any order you receive/trying to return via mail we will not be issuing any money/store credit back as we get charged with extra fees/penalties from Canada post.