Online Returns - As of November 1, 2021

Holiday Return Policy - Online

Orders placed between November 21 and December 20, 2021 are eligible for a store credit return providing
it follows all our regular return policy guidelines ie not on sale, special promotion etc. They must be postmarked (dropped off at
Canada Post) by January 4, 2022.

Please email with your name and order number in the subject line, add what you are wanting to return. Once we have approved the return
Mail it back and once it arrives we will email the store credit to the email on file.

 

Online Returns

Welcome to online returns, if you are wanting to return in store please zoom over to the in store return policy.

 

1. All returns are for store credit only, we do not do full refunds or exchanges at this time.

2. Returns must be shipped back no later than 10 days after Canada Post says it has been delivered. They do not have to reach us in 10 days, just be dropped off at Canada Post.

3. Return shipping is at the expense of the customer, we do not provide shipping labels or refund shipping costs.

4. All items must be tag attached, unworn, unwashed, scent free, hair free and in new condition. Shoe boxes must be protected when shipping.

5. Items that do not qualify to be returned are sale items, discounted items, special sale items, accessories, hats, handmade items, jewelry, bodysuits, party dresses or any other item we have marked final sale. 

Use the below link to start a return. We hope to respond within 24hrs. Please include your RMA number in your package or we will not be able to complete your return.

CLICK HERE TO START A RETURN

We do stick to our return policy, to protect pricing, our customers and our business. We reserve the right to limit returns, make anything purchased with a store credit a final sale, and add a restocking fee for chronic returners.