Online Returns

 Online Returns

Welcome to online returns, if you are wanting to return in store please zoom over to the in store return policy.

 

1. All returns are for store credit only, we do not do full refunds or exchanges at this time.

2. All returns must be logged into the returns portal within 12 days of Canada Post stating it was delivered. 

3. Returns must be shipped back no later than 14 days after Canada Post says it has been delivered. They do not have to reach us in 14 days, just be dropped off at Canada Post.

4. Return shipping is at the expense of the customer, we do not provide shipping labels or refund shipping costs.

5. All items must be tag attached, unworn, unwashed, scent free, hair free and in new condition. Shoe boxes must be protected when shipping.

6. Items that do not qualify to be returned are sale items, discounted items, special sale items, accessories, sunglasses, hats, handmade items, jewelry, bodysuits, party dresses or any other item we have marked final sale. 

7. Please note, we can at our discretion, make all sales purchased with store credits final sale, for those that are above our average return rate. We can as well at our discretion implement a restocking fee for those returning above our average return rate. 

8. If your return is sent back return to send or refused, there will be a 100% percent restocking fee to cover the shipping and our time.

Use the below link to start a return. We hope to respond within 24hrs. Please include your RMA number in your package or we will not be able to complete your return.

CLICK HERE TO START A RETURN

We do stick to our return policy, to protect pricing, our customers and our business. We reserve the right to limit returns, make anything purchased with a store credit a final sale, and add a restocking fee for chronic returners.