Returns

Ash & Antler Return Policy

We want you to love what you ordered! If something doesn’t work out, here’s how our return process works:

All returns must be submitted through our Return Portal, located at the bottom of this page.

We aim to process returns the same day they arrive.

✅ Eligible Items for Return

We accept returns on regular-priced items that are:

  • Unworn and unwashed

  • Have all original tags attached or include original packaging/bag

  • Shoes must be returned in their original box with all packaging materials
    (Do not place the return label directly on the shoe box.)

Items must meet the above conditions and follow the timeline below.

⏱ Return Timeline

  • Submit your return request within 12 days of the delivery date (as marked by the courier).

  • Ship your return within 14 days of delivery.
    (It does not need to arrive to us within 14 days—just be in transit.)

Late or ineligible returns will not be processed. You may send a prepaid label if you'd like the item(s) returned back to you.

📦 Return Shipping Labels

We offer discounted return shipping labels. A pre-paid label will be provided and the cost will be deducted from your refund or store credit.

Note: Return labels expire, so please use them promptly.

💳 Return Options

Store Credit

  • Full amount refunded to store credit, minus the return shipping label cost.

Refund to Original Payment Method

  • Full amount refunded, minus the return shipping label cost and a 10% restocking fee.

Refund to Sezzle or Afterpay

  • Full amount refunded, minus the return shipping label cost and a 15% restocking fee.

Note: Store credit cannot be applied to previous purchases.

⚠️ Special Return Fees

Used store credit from a previous return?

  • A 25% restocking fee applies.

Purchased multiple sizes of the same item?
To ensure fairness, restocking fees apply:

  • Keep one, return one: 25% restocking fee

  • Return both: 40% restocking fee

These restocking fees will not be seen in the return portal but will be taken off once the return is back.

🔁 Exchanges

We do not offer traditional exchanges or hold items for exchange.
Please place a new order for the desired item once your return has been processed.

🚫 Final Sale Items (Not Eligible for Return)

  • Sale or “Special Buy” items

  • Bodysuits, accessories, purses, hats, jewelry

  • Items priced under $30

  • Anything marked or listed as “Final Sale”

  • Gift cards

  • All items ending in 00

🔍 Condition Requirements

Returned items must be:

  • In new condition (free of odors, pet hair, stains, or damage)

  • With original tags attached in their proper location

  • Shoes must be returned in their original packaging, securely boxed
    (Do not apply return label directly to the shoe box.)

Items that do not meet these standards will be returned to you at your cost.

📦 No Warehouse Drop-Offs

We do not accept in-person return drop-offs.
All returns must be shipped, as our warehouse is not zoned for customer visits.

📉 Return Limits

To maintain fairness and sustainability, we’ve implemented limits on high-volume return activity:

  • If you’ve returned over $500 worth of items in a 6-month period, we may no longer accept additional returns.

  • If you return over 40% of your total purchases in a 12-month period, your return privileges may be revoked.


Start your return here

 

We appreciate your understanding as we work to keep our return policy fair for all.
Questions? Reach out—we’re happy to help!